Privacy Policy

Last updated: 9^th March 2026

1. Introduction

Welcome to Words by Louise. I take your privacy seriously, and I am focused on protecting the personal information you share with me. This Privacy Policy explains what data I collect, how I use it, and your rights regarding that information.

2. Information I Collect

I may collect the following information:

Personal Information

Name
Email address
Phone number
Billing address
Payment details (processed securely through third-party providers)

Project‑Related Information

Content briefs
Background materials
Reference documents
Any information you voluntarily provide to complete your writing project

Technical Information

IP address
Browser type
Basic analytics data (via website cookies, if applicable)

3. How Your Information Is Used

I use your information to:

Communicate about your project
Provide writing and related services
Send invoices and process payments
Maintain business records for tax and accounting purposes
Improve my website or services
Comply with legal responsibilities

I do not sell, rent, trade, or share your personal information.

4. Legal Basis for Processing (UK GDPR)

I process your data under one or more of the following lawful bases:

Contract: To deliver the services you request
Consent: When you voluntarily provide information
Legal obligation: For tax and accounting purposes
Legitimate interest: To operate and improve my business

5. Data Storage and Security

I store your information securely with reputable digital tools and cloud services. I take reasonable steps to protect your data from loss, misuse, or unauthorised access.

6. Data Retention

I keep your information only as long as necessary:

Project files: typically 12–24 months after completion
Financial records: 6 years, as required by UK law
Emails and correspondence: retained as needed for business continuity

You may request deletion at any time unless I am legally required to retain certain data.

7. Sharing Your Information

I may share your information only with:

Payment processors
Cloud storage or project‑management tools
Legal or tax professionals (if required)

All third‑party providers are chosen for their strong privacy and security practices.

I never share your information for marketing purposes.

8. International Data Transfers

If the tools I use store data outside the UK, I ensure they comply with the UK GDPR through appropriate safeguards, such as Standard Contractual Clauses.

9. Cookies (If You Have a Website)

Your website may use cookies to improve user experience and analyse traffic. Visitors can adjust cookie settings using their browser.

10. Your Rights

Under UK GDPR, you have the right to: